Terms of Service
Effective Date: November 11, 2026
Last Updated: November 11, 2026
1. Agreement and Store Operator
These Terms of Service govern access to https://geltora.com and transactions made through Geltora. The store's designated operating business is Wuhan Yankexin Trading Co., Ltd. “We,” “our,” and “us” refer to that business; “you” refers to a visitor or customer. Using the website is subject to these Terms to the extent legally permitted. Rules that cannot be excluded under applicable consumer law continue to apply.
2. Eligibility, Accounts, and Accurate Information
You must have the legal capacity to purchase, or any required authorization under the law that applies to you. When submitting an order, provide a correct name, contact details, and billing and delivery information. If an account service is offered, protect your password and notify us if you believe someone has obtained unauthorized access.
3. Items, Images, and Availability
We aim to give shoppers clear descriptions, available variations, prices, and other relevant product information. The appearance of an item may differ slightly because of screen settings or lighting. Availability and selections may change. If a material description or pricing mistake is identified after an order is submitted, we may discuss a lawful correction with you or cancel the affected purchase and refund the relevant payment, subject to applicable rights.
4. From Order Submission to Acceptance
Placing an order constitutes an offer to buy the selected goods. An automatic confirmation that an order was received does not always mean it has been accepted. An order may be declined or canceled for a legitimate reason, including insufficient stock, an obvious price error, failed verification, an unsupported shipping destination, or suspected fraudulent use. If we cancel a paid purchase, we will return the amount due under applicable law.
5. What You Pay
The product price, shipping charges, and taxes collected by the store are included in the amount presented at checkout. Only payment methods actually offered in checkout can be used. For an international delivery, customs or destination taxes that are not collected at checkout may be assessed according to the applicable laws and the delivery terms disclosed for that transaction. Review the order total before authorizing payment.
6. Time Required to Prepare and Deliver Goods
Our standard processing estimate is 1–3 business days after successful payment confirmation. After dispatch, estimated transportation is 7–15 business days. These periods are separate: preparation happens before dispatch, while transit starts afterward. Carrier transit is an estimate, not an unconditional delivery guarantee. Available shipping services and their prices are determined at checkout. Our Shipping Policy provides additional details.
7. Changes, Errors, and Cancellations
To request a cancellation or correct an order, email service@geltora.com as soon as possible. We will try to assist when the stage of fulfillment allows, but cannot guarantee that a shipped order can be intercepted. Nothing in this section removes a legal withdrawal or cancellation right that applies to the purchase.
8. Returns, Exchanges, and Repayment
An eligible change-of-mind return may be requested within 30 calendar days after delivery. Contact support for authorized instructions before mailing goods. For an approved refund, we initiate payment back to the original payment method within 10 business days after refund approval, unless the law requires an earlier refund or a different lawful method. Your bank or payment provider may take additional time to post the credit. We do not charge a restocking fee. Exchange availability and other conditions are described in the Return & Refund Policy.
9. Proper Use and Website Security
You must not use the site to place fraudulent orders, distribute harmful software, impersonate another person, bypass security, or interfere with other visitors' access. We may take reasonable steps allowed by law to prevent misuse and protect transactions.
10. Intellectual Property
Product photographs, original writing, logos, layout elements, and other protected materials belong to their respective rights holders. Browsing and purchasing do not grant a right to reproduce protected material commercially without permission, except where law permits.
11. Other Services and Links
The store uses Shopify ecommerce technology and may involve separate providers for payment, fulfillment, delivery, communication, or security. Where a third party independently offers a service, its terms may also apply. Such arrangements do not eliminate mandatory obligations owed by the seller to a customer.
12. Personal Information
Read our Privacy Policy to learn how information associated with browsing, purchases, support communications, and optional services may be processed. The policy identifies our Data Controller and provides a way to submit privacy requests.
13. Service Reliability and Legal Rights
We seek to keep the website accessible, but interruptions and technical errors can arise. Limitations of liability in these Terms operate only where applicable law allows them. Nothing excludes liability that cannot legally be excluded or restricts mandatory remedies concerning non-delivery, defective products, inaccurate descriptions, or goods that do not conform to the sale agreement.
14. Updates and Inquiries
We may revise these Terms when our processes or legal duties change. Updates will be posted on the site and further notice provided if required. Changes do not improperly remove rights connected to an accepted order. Questions about these Terms can be sent to service@geltora.com.
Business and Contact Information
Operating Company: Wuhan Yankexin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC65N072
Company Address: Factory Building 6-1351, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@geltora.com
Contact Phone: +86 13653761948
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)