Contact Us

Effective Date: November 11, 2026

Last Updated: November 11, 2026

Welcome to Geltora. We are available to receive questions about items shown in the store, orders, deliveries, and assistance after a purchase. The contact information below identifies the customer support channels for https://geltora.com.

Reach Our Support Team

Support Email: service@geltora.com

Contact Phone: +86 13653761948

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You can write to us outside these hours. Inquiries received when the team is not on duty may be addressed during the next business period. If a website contact form is available, it offers another way to send a written question.

Before You Place an Order

If a product description leaves you with a question, send its title or website link and describe the information you need. Please review the available options and the price for the specific product. The delivery methods, any applicable shipping fee, and the amount payable are displayed during checkout for your order.

Finding and Discussing Your Order

For a purchase already submitted, give us the order number and the email address used at checkout. If the matter concerns delivery, include any tracking reference you received. If you discover an address error or want to request cancellation, contact us quickly so that we can check whether fulfillment can still be changed. Changes are not always possible once a parcel is being prepared or shipped.

Reporting a Delivery or Product Issue

Tell us if an order is missing, arrives incomplete, contains the wrong merchandise, or includes an item that appears defective or damaged. Please explain what happened; relevant photographs of the item or package are helpful when practical. We will examine the information and explain the remedy available under our policies and the consumer law that applies.

Requesting a Return

Write to service@geltora.com before sending any product back. Identify the order, the item involved, and why you are requesting a return. We will supply the return instructions and an authorized shipping destination if physical return is required. Our registered company address is not automatically a return warehouse, dispatch facility, or walk-in customer service office. Only use it for a return when our instructions specifically authorize it.

Send Only the Details We Need

Please do not send us passwords, one-time verification codes, full payment-card numbers, or card security codes by email. An order reference, appropriate contact details, and a clear explanation are generally sufficient to begin a support inquiry. Our Privacy Policy explains how personal information associated with correspondence is handled.

Business and Contact Information

Operating Company: Wuhan Yankexin Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKC65N072

Company Address: Factory Building 6-1351, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province