About Us
Effective Date: November 11, 2026
Last Updated: November 11, 2026
Geltora is an online retail brand operated by Wuhan Yankexin Trading Co., Ltd. We aim to offer clear information about shopping through our website, the steps involved in an order, and the ways customers can reach us for assistance.
Finding the Information That Matters
When exploring the store, visitors can review the product descriptions and options available for an item. Selection, stock, and prices may change over time. We encourage shoppers to read the particular listing and seek clarification about an important detail before buying rather than assume an item has a feature that is not described.
What Happens After an Order Is Submitted
An online purchase involves payment confirmation, preparation, shipment, and, when necessary, support afterward. Our Terms of Service addresses order acceptance, while the Shipping Policy distinguishes preparation before dispatch from estimated transportation afterward. Shipping methods and applicable charges are presented at checkout for the selected order and destination.
A Way to Raise a Concern
Customers may contact support with a product question, order reference, or delivery concern. Relevant order information and, when helpful, photographs of damaged or incorrect goods can assist an investigation. The Return & Refund Policy explains voluntary return requests and preserves applicable remedies for merchandise that does not meet legal requirements.
Information and Privacy Decisions
We recognize that viewing a page and purchasing an item involve different information. Our Privacy Policy describes how information may be handled during browsing, ordering, and customer correspondence, identifies the Data Controller, and explains how applicable privacy requests can be submitted.
The Business Behind Geltora
Our operating company and support information appear below. The registered business address identifies the company and is not necessarily a public retail premises, parcel dispatch warehouse, or returns facility. For a physical return, contact support to obtain the destination authorized for the particular request.
Thank you for visiting Geltora.
Business and Contact Information
Operating Company: Wuhan Yankexin Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKC65N072
Company Address: Factory Building 6-1351, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@geltora.com
Contact Phone: +86 13653761948
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)