Shipping Policy

Effective Date: November 11, 2026

Last Updated: November 11, 2026

1. What This Policy Covers

Orders placed at https://geltora.com go through preparation before they enter the shipping network. This Shipping Policy explains each stage, the estimates associated with it, the fees that may apply, and the assistance available if delivery does not proceed as expected.

2. Destinations and Shipping Methods

Shipping is available only to destinations supported for the products and delivery address entered at checkout. The available methods and charges are displayed there before you pay. We do not promise shipping to every country, region, or postal code, and a shipping method available for one order may not be offered for another.

3. Processing Before Carrier Handover

Our standard estimate for order preparation is 1–3 business days after successful payment confirmation. Processing can include reviewing payment status, checking the address, selecting merchandise, packing, and arranging dispatch. Business days exclude weekends and applicable public holidays. Additional checks, inventory changes, or incomplete information can extend this stage; we will make reasonable efforts to communicate material changes.

4. Estimated Transportation Time

Once the order is dispatched, the estimated time in transit is 7–15 business days. These days are counted after dispatch and do not include the 1–3 business days used for processing. Neither the transport estimate nor the combined expected period guarantees a specific arrival date. Customs examinations, severe weather, carrier backlogs, holiday traffic, and local interruptions may affect delivery.

5. Delivery Charges and Promotions

The shipping methods and charges applicable to your basket and address will appear in checkout. A promotional rate or free-shipping offer applies only when it is expressly displayed and its conditions are met. There is no universal free-shipping threshold established by this policy.

6. Dispatch Information and Tracking

If tracking is available for the selected service, a tracking reference may be communicated through the order contact details or an available order-status page. It may take time for the first carrier scan to appear. If the parcel appears delayed beyond the expected period or tracking information is unclear, contact service@geltora.com with the order number and available tracking details.

7. Duties and Charges at the Destination

International parcels may be examined by customs authorities. Import duties, local taxes, and clearance costs may be applied depending on the destination. Any amounts collected by the store will appear at checkout. Responsibility for other charges is governed by local law and the delivery conditions disclosed with the order. Contact support before purchasing if you need clarification of these conditions.

8. Recipient Details and Address Corrections

Check your street, building or apartment information, postal code, recipient name, email, and telephone number before submitting an order. If you find an error, notify us immediately. We will attempt to help when possible, although changes may be unavailable after a parcel is handed to a carrier. Costs and remedies arising from an incorrect address are assessed according to the circumstances and applicable law.

9. When a Package Is Late, Lost, or Not as Ordered

Please contact support if the order fails to arrive in a reasonable time, the tracking history indicates a possible loss, the package arrives damaged, or the contents are incorrect. Include the order reference and a description of the issue; photos may be useful for an incorrect or damaged item. We will investigate and provide the applicable remedy, such as delivery, replacement, or refund where required by consumer law.

10. Cancellations and Returns

You may request cancellation promptly before dispatch, though it may not always be possible to stop an order once fulfillment has progressed. After delivery, our Return & Refund Policy explains voluntary returns and legal remedies. A return shipment must go only to an address authorized by support for that request; the registered company address is not automatically the returns destination.

11. Shipping Assistance

Send shipping inquiries and delivery problems to service@geltora.com. Providing an order number helps us identify the correct transaction.

Business and Contact Information

Operating Company: Wuhan Yankexin Trading Co., Ltd.

Unified Social Credit Code (USCC): 91420114MAKC65N072

Company Address: Factory Building 6-1351, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province

Support Email: service@geltora.com

Contact Phone: +86 13653761948

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)